In the premises of Sala Maskinservice an Eco Log 560D is ready for its service, and Tobias Lindbom and Henrik Westholm is just about to start the work. Tobias, or Tobbe as he is ususally called, is one of four co-owners in the company that was started in 2017. The experience of servicing Eco Log machines however, extends far further back in time than that. Today they are working inside the workshop, but usually the days as a service-provider means being out in the field, helping customers that have encountered problems in the forest.
– Most days, you don´t know what to expect when you arrive at work in the morning. Often, a customer calls instantly, and then we hurry to find the necessary spare-parts, pack-up our service bus and try to get out there as fast as possible. Having the machines stand still is very expensive to the entrepreneurs, so of course we try to get them up and running as fast as we can, says Tobbe.
Sala Maskinservice has a working area covering 62 miles (620-km) around Sala, and they are keen on always providing a fast and thorough service to their customers. Tobbe experiences the Eco Log machines to be very service friendly, which facilitates the daily work.
– The different parts of the machines are easy to access so you don´t have to remove a lot of components when you serve parts that need regular maintenance in certain intervals. This makes the job easy and quick. Also, there are good people available in Söderhamn, both technicians and in the Spare-parts Department when you have questions or need quick access to spare-parts and support, says Tobbe.
During our visit we get the opportunity to join Henke as he heads out to see Mattias and Tim at MH Skog.They are currently operating their Eco Log 574F in the forests around Västerås and Mattias, who owns the company, explains that Sala Maskinservice is the reason they decided to buy a new machine from Eco Log.
– They have a great customer service, and it is really working good with Tobbe and Henke. They make the right priorities, and they get hold of spare parts really quick, so we never have to stand still for long. All machines break at some point, and that is when it is all about good service and a nice attitude, says Mattias.
Tobbe, who is daily in contact with Eco Logs customers, hear a lot of positive things about the machines.
-You often hear they are reliable, service friendly and productive machines that runs smoothly in the hydraulics and have a nice comfort. Also, the pendulum arms on the harvesters enables high mobility, especially in felling, as you can keep the machine levelled and always perform a good job. So, my opinion, is that customers driving Eco Log today are very satisfied with the machines, says Tobbe.
See the movie from MH Skog:
